FAQs
ORDERS
How do I apply a discount code to my order?
A discount code may be applied to your order by entering the code in the “Apply Discount Code” field located under the shopping bag before clicking checkout.
Can multiple discount codes be used on one order?
Discount codes may not be combined or used with any other promotions.
How do I check the status of my order?
You may check the status of your order by visiting the Account link and logging in to your customer account. If you do not have a customer account, you may call 305-482-1436 for assistance.
Can I change or cancel my order?
We are unable to change any orders after they have already been placed. If you want to cancel your order, you can email sales@twentyonemillions.com or call 305-482-1436.
What should I do if my discount code is not working?
If your discount code is not applying to your order, please ensure the following:
- You are logged into your Twentyonemillions customer account
- There are no sale or Discovery items in your shopping bag
- There are no other promotions that are preventing the code from working
Will I be charged sales tax on my order?
Sales tax currently applies to orders from the states of Florida.
What payment methods are accepted at checkout?
Twentyonemillions.com currently accepts American Express, Discover, MasterCard, and Visa credit cards. We also accept payments via PayPal.
Do you ship outside of the United States?
Currently, we are able to ship to Europe and Canada.
How much will it cost to ship my order?
We offer free USPS shipping on domestic orders with a subtotal of $50 or higher. Orders below $50 will have a flat rate shipping fee of $5. Additional rates apply for expedited shipping.
International orders will not be eligible for free shipping. The shipping rate will be calculated into your final order upon Checkout. Applicable duties, taxes, tariffs and value-added taxes (VAT) will be assessed to the customer on delivery.
How will I know when my order has shipped?
You will receive a shipment notification email including a tracking number as it is shipped. If you are having trouble tracking your order, you may call 305-482-1436 for assistance.
When can I expect my order to ship?
Orders will be processed and shipped out within 1 to 3 business days of when the order was placed.
GENERAL
How do I subscribe to the newsletter?
You may subscribe to our newsletter by entering your email address into the field on the footer of the front page of our website. You may also email sales@twentyonemillions.com or call 305-482-1436 for assistance with subscribing.
What is your return policy?
We want you to be pleased with your Twentyonemillions purchase. If within 30 days of purchase from Twentyonemillions.com you wish to return your unused merchandise, you may do so when accompanied by the original proof of purchase in the original packaging. All Twentyonemillions purchases may be returned within 30 days of purchase in it’s original packaging with original proof of purchase.
How do I return or exchange Twentyonemillions products?
To return a Twentyonemillions product, you may visit https://www.Twentyonemillions.com/returns/ and click the link under US Returns to create a prepaid USPS return label that you can use to send back your item. We do not offer exchanges. If you want to exchange your item, you may simply return it for a refund and place a new order.
International orders will not receive a prepaid label. The customer will be responsible for the cost of returning the goods to Twentyonemillions.
How do I set up a customer account?
You may create a customer account by visiting Twentyonemillions.com and clicking “ACCOUNT” at the top of the home page. This will take you to a page in which you can click “CREATE AN ACCOUNT.”
What are the benefits of having a customer account?
Creating a customer account on Twentyonemillions.com provides the following benefits:
- Allows for faster, more convenient checkout with saved mailing and payment information
- Enables viewing of order history and current order status under the “my orders” tab
- Editing of newsletter preferences is convenient under the “newsletter subscriptions” tab
Do you offer cleaning or refurbishing services?
Unfortunately, we do not offer these services. We are only able to offer repair services for items with manufacturer’s defects.
What is covered under your warranty?
Our warranty covers any items with a manufacturer’s defect. A manufacturer’s defect would be an issue with stitching, hardware, color, etc. Our warranty does not cover any damage arising from normal wear and tear, misuse, water damage or accidents.
What is your warranty process?
If you are having an issue with your Twentyonemillions item, please send photos of your item to sales@twentyonemillions.com along with your mailing address. Customer service typically responds within 1 business day. A prepaid USPS shipping label will be sent to you so that you can send your defective item in to us for review. Once received, we will then review the item and decide whether the item will be repaired or replaced. If we can repair your item, the repair process takes 4-6 weeks. If we are not able to repair your item, we will happily replace it in the form of a gift card to our website for the full original retail value of your handbag. Please be aware that if your item is unable to be repaired, we cannot guarantee that the same style will be available for your replacement.